Posted: Sunday, July 9, 2017 1:14 AM
Our Supervisors support the management team in order to maximize the financial output of the store through the optimization of talent, operational execution and delivery of a rewarding experience for customers and associates. Our Supervisors are part of a team of high‐achievers, who have a passion for excellence, continuous improvement and obsess about getting things done. They are expected to embrace our Mission Statement and Success Drivers for the Supervisor position and model Harbor Freight Tool's Core Principles. Profit Maximization Drive sales to exceed financial goalsDrive productivity and efficiency to achieve desired resultsPrepare and successfully execute special events Operational ExecutionIs a Subject Matter Expert in all operational processes and proficient in assigned areas of responsibilityInspect and coach adherence to Standard Operating ProceduresLead timely and accurate completion of workloadEnsure compliance to company policies and procedures Talent Optimization Train associates for job proficiency and expected behaviorsCoach associates and provide timely feedbackSupport a team-driven atmosphereEnsure and model a helpful customer experience Customer ExperienceEnsure items are in-stockEnsure items are priced rightMaintain a safe, clean, and organized storeSuccess DriversDrive For ResultsSets priorities and translates goals into action plansConsistently pushes self and others for resultsManages internal and external communicationsDirecting OthersIs good at establishing clear directionsDistributes workload appropriatelyIs a clear communicator Motivating OthersCreates a climate in which people want to do their best Motivates and inspires direct reports and teams Makes each individual feel their work is important Timely Decision MakingMakes sound decisions in a timely manner, sometimes with incomplete information under tight deadlines and pressure Customer FocusActs with internal and external customers in mind Understands and teaches how operational execution directly affects the customer experienceEstablishes and maintains relationships with customers and associates through respectful and effective communicationShared Duties - SalesProfit MaximizationReview results utilizing reporting including ScorecardAdjust daily schedule based on business needsEnsure adherence to Loss Prevention policiesReduce risk and protect assets in compliance with the Operational AuditLead, coach, and participate in execution of special event playbooksMaintain security of physical building, sensitive data, and IT equipment to policyEnsure compliance to Injury Illness Prevention Program; recognize and resolve safety hazardsExecution of Physical Inventory Standard Operating Procedure Talent OptimizationCommitment to continued learning and self-developmentParticipate in leadership meetingsTrain new hiresTrain existing associates on new initiativesCoach behaviors for desired resultsProvide input on associate performance to the management teamEnsure completion and submission of timecard edit forms as neededEnsure compliance to meal and rest break policy Operational ExecutionExecute and validate Daily DownloadReview all communications and take appropriate actionComplete and verify deposits, change orders and cash pick upsComplete point of sale opening and closing proceduresApprove point of sale returns, voids, and overridesTake appropriate action during business interruptions and emergenciesEnsure Merchandise Management expectations are consistently metComplete forklift certification and operate as neededCompletion of inventory adjustmentsComplete and maintain callbacks and pullbacksProcess defects, destroy, special handling returns, managed waste and open box in adherence to policies Customer ExperienceServes as the Leader on Duty as scheduledEnsure Customer Experience expectations are consistently metFriendlyAvailableQuickLead, coach, and participate in sales-driving behaviors:Name CollectionExtended Service Plan ProgramInside Track Club ProgramProactive and timely resolution of customer issuesManage and respond to lines at checkoutEfficient processing of point of sale transactionsValidate completion of daily cleaning checklist Supervise and participate in store recovery standards Position-Specific Duties - SalesDrive and coach program execution and results in accordance with Standard Operating Procedure:Drive and coach customer engagement:FriendlyAvailableQuickEnsure front end and offices meet Store StandardsRecommend store suppliesComplete Month End ChecklistOther duties as assignedExperienceOne year experience in retail leadership preferredEducationTechnical, Trade, or Vocational degree or High School graduate/Equivalent or 2 years Management or Functional ExperiencePhysical RequirementsAbility to communicate with customers and associates in person and via e-mail and telephone.Ability to intermittently lift, push and/or pull up to 50 pounds.Requires standing and moving for an entire shift.Ability to lift, bend, kneel, climb, crawl and/or twist.Ability to safely climb up and down a ladder.Ability to become forklift certified and physically able to operate a forklift in accordance with IIPP.AvailabilityAbility to work a flexible schedule, including evenings, holidays, overnights and weekends as necessary to meet the needs of the business.Regular attendance is an essential function of the job.
• Location: Lubbock
• Post ID: 14487618 lubbock