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Posted: Monday, May 8, 2017 1:17 PM

Job Description:/h3:
Job Description

GP Mobile, a T:Mobile Premium Retailer is looking for energetic Retail Sales Managers to join our fast growing team. As a Retail Sales Manager, youll hone professional sales techniques and learn all about the technology T:Mobile offers as you build the service relationships that are the foundation of GP Mobiles (and your) success.
Responsible for all operations of a T:Mobile retail store. Must be familiar with all aspects of retail, including hiring, scheduling, training, marketing, loss prevention and team leadership. Primary point of contact for employees of the retail store.

Role and Responsibilities
Requires competency in customer focus, change and innovation, strategic thinking, relationship building and influencing, talent management, results focus and inspirational leadership.

Customer Experience and Sales

:Fully accountable for the customer experience in your store.
:Fully accountable for execution of sales, service and customer experience initiatives in store
:Supervise store personnel to:
:Meet and exceed assigned goals for: customer experience and reputation, sales and service, revenue and productivity.
:the right customer behaviors defined by Delivering an Extraordinary Experience
:Ensure every seller follows the Magenta Carpet Experience and executes on SMART at all times
:Consistently demonstrate excellent leadership and coaching skills
:Create a work environment where motivated people can excel
:Oversee Store floor experience : act as Floor General
:Own Customer Coordination ,Welcome and Wait Time process
:Support Team and assist with customer transactions
:Coach and counsel personnel on opportunities with key sales and reputation metrics, recognize positive performance against key sales and reputation metrics and hold people accountable for poor performance
:Perform role plays with personnel on a regular basis to demonstrate what right looks like
:Facilitate weekly personnel
training/educational sessions
:Resolve or escalate appropriately any billing or service issues
:Leads marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the store/retail location.
:Train all employees how to properly document all sales in RQ4

Employee Management and Development

:Interview, hire and make necessary discipline decisions, including terminations, for store personnel
:Inspire and engage employees by motivating team to succeed
:Develop employees for growth and promotion by delegating appropriate responsibilities and inspecting completion
:Develop and execute individual development plans for store personnel
:Observe and coach employees to provide feedback around sales technique effectiveness and providing excellent customer service
:Conduct On the spot coaching (ICAN)
:Ensure personnel adhere to the Code of Business Conduct
:Resolve quickly any Rep or Store level fraud issues
:Fully understand and assist in educating personnel on the compensation plan and ensure employees know how to maximize



Product Launches

:Fully complete merchandising change out the night before a launch
:Actively inspect post:launch and drive improved results with best practices
:Inspect that employees are properly trained on new products and promotions to sell with confidence
:Document and report concerns with sellers knowledge and/or behavior and provide additional coaching and/or discipline as appropriate
:Trains Retail Sales Representatives on current sales and promotions, policies regarding payment and exchanges and security practices. Keeps abreast of the rapidly evolving T:Mobile technology.

Store Operations

:
Staffing/Scheduling
:Act as Floor General : responsible for all activity in store at all times
:On the sales floor the majority of the time to coach and develop personnel
:Partner w

Source: https://www.tiptopjob.com/jobs/66825131_job.asp?source=backpage


• Location: Lubbock

• Post ID: 12949373 lubbock
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