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Posted: Saturday, July 8, 2017 4:37 PM

Customer Service Rep - IMCPrimary function is to interact with customers and perform a series of activities to enhance customer satisfaction. Also, provides resolution on product or service problems by clarifying the customers complaints; determines the cause of the problem; expedites correction or adjustment and follows up to ensure resolution.Essential Job Duties and Responsibilities: Interact with customers via telephone or electronically all information will be retained within the Isupport ticket system. Respond to customer requests, inquiries and complaints by obtaining and evaluating all relevant information in a timely matter Research billing and account inquiries, and purchase / credit / payment history Process Return Authorizations, generate call tags, and contact Freight providers Process Credit and Debit Memo requests Provide invoice and statement copies as requested Perform order tracking functions Maintain customer account data Generate and manage replacement orders File claims with freight carriers for damaged and lost shipments Facilitate order cancellations as requested Communicate and coordinate with internal departments Research discrepancies on route sheets and follow-up with accounting Record details of inquiries, comments and complaints and actions taken in ticket system Follow up on customer interactions that are pending until resolved Communicate directly with the warehouse operations team to ensure that service issues are addressed. Resolve eCommerce technical problems faced by the customer Work directly with the sales team to ensure customer issues are resolved to satisfaction Will be required to perform other job duties as requested, directed or assigned.Customer Service Rep - IMCJob Knowledge, Skills and Abilities: Possess strong communication skills both written and verbal Extensive computer usage including SAP Troubleshooting and problem solving ability Ability to work collaboratively Detail oriented Has the ability to work professionally with all levels of individuals both internal and external Well mannered and display patient behavior Polite and friendly Ability to understand the customer Good listening skillsPhysical Demands/Work Environment: Eye strain and repetitive use of hands and arms due to computer use. Ability to lift up to 20-30 pounds.Education / Experience: High School Diploma, General Education Degree or equivalent Knowledge of Customer Service principles and practices 3-5 years of overall business experience


• Location: Lubbock

• Post ID: 14475888 lubbock is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017