Posted: Wednesday, May 10, 2017 3:47 AM
Job Description Earn $11.50 an hour while becoming a valued member of our healthcare customer advocate team! We offer paid training, competitive pay, and a friendly, casual work environment! Essential Functions/Core Responsibilities Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non- standard/unstructured and require some clarification or conceptual thinking Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Maintain broad knowledge of client products and/or services Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance Offer additional products and/or services Track, document and retrieve information in call tracking database Candidate Profile High school diploma with six plus months of customer service experience preferred Courteous with strong customer service orientation Strong computer navigation skills and PC Knowledge Ability to effectively communicate, both written and verbally Ability to learn including strong problem solving skills Dependable with proficient attention to detail Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly Tolerance for repetitive work in a fast-paced, high production work environment Ability to work as a team member, as well as independently Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner Able to rotate shifts, as needed Based on location and/or program, additional experience/skills may be required *Job requirements may vary by country and will not contravene any local laws Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer Company Description Convergys is a $3 billion dollar company with offices world-wide. We are a resourceful, industry leading organization, where ingenuity and caring employees help transform customers into our clients' fans. We are the "Provider of Choice" to some of the world's leading technology, computing, retail, telecommunications, entertainment/media, and financial services companies.This translates into exciting perks and opportunities for you! Convergys Associates enjoy full-time hours, very competitive rates of pay, benefits, an ERP program, a RRSP contribution plan (aka free money for retirement!!), BONUS earnings - and an awesome working environment! Convergys is an EEO/AA/M/F/Vet/Disability Employer.
• Location: Lubbock
• Post ID: 13001728 lubbock