Posted: Saturday, July 1, 2017 1:15 AM
Job Description We are seeking a BILINGUAL CALL CENTER REPRESENTATIVE to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities: Handle customer inquiries and complaints Provide information about the products and services Troubleshoot and resolve product issues and concerns Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services Qualifications: MUST BE BILINGUAL: Must know alphabet, numbers and be able to carry a conversation to qualify Previous experience in customer service, sales, or other related fields Ability to build rapport with clients Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills Company Description Exceptional service to both clients and employees is our purpose. Our ability to thoroughly assess both the needs of our clients and the assets of employees, and to match effectively is the key to our success. Select Staff recognizes that knowing our customer and providing qualified and skilled staff is vital in serving customers. We have service systems in place for developing profiles of clients, systems for assessing and hiring a capable work force, systems of quality control and follow-up to assess satisfaction of the client and employee. We know our greatest challenge is to adhere to a single set of standards in our service and our hiring. Select Assurance is our internal quality assurance process where we check and monitor ourselves.
• Location: Lubbock
• Post ID: 14264708 lubbock